Customer Care
our guarantee
The Celebration Shoppe strives to exceed your expectations. If for any reason you are not completely satisfied with your shopping experience, we will replace the item if available or refund your money — your choice. Convenience should not come at the expense of quality. At The Celebration Shoppe, we are committed to providing superior service, quality décor and complete satisfaction.
return policy
The Celebration Shoppe has gone to great length to program an online personalization tool that allows you the final say. When you insert your initials to approve your invitation and select submit, our system immediately creates a printable file and there is no further human type set interaction. So make sure you spelled names correctly and that you have the right date. If you submit and then realize that you have made an error, call us at 740-965-5187 or e-mail us immediately at customercare@celebrationshoppe.com with the subject line "Error in order #." If it is possible to stop the order and make a correction we will work with you to do so.
For table and party décor items, we accept returns if notified within 15 days of receipt (return shipping is at the expense of the customer unless there was an error on our end). Call us at 740-965-5187 or e-mail us at customercare@celebrationshoppe.com.
privacy policy
our promise
The Celebration Shoppe greatly appreciates and respects your privacy. We are committed to protecting that privacy and building a foundation of trust with you by adhering to the strictest Internet privacy standards. The following privacy policy is to inform you about how and why we collect any information about you, and what we use this information for.
information we collect and how we use it
The Celebration Shoppe collects only the information necessary to complete your order: shipping and payment details. If we have trouble processing your order, we may use this contact information to get in touch with you, but we will not sell, share or rent your personal information for any purpose other than required by law.
my account
You have the option to sign up for an account with us to receive special offers and the occasional update, but it is not required in order to make a purchase.
communication
order confirmations - If you place an order with us, we'll send you a confirmation e-mail with your order number and details.
shipping confirmation - You will receive a second e-mail when your order ships.
my account - If you select to sign up for an account with us, we will send you a welcome e-mail confirming your user name and password, as well as an occasional offer or update about new products.
terms & conditions
Thank you for allowing The Celebration Shoppe, LLC to be part of your next celebration through custom invitations and cool and creative table décor. As a course of business, we need to point out some legal rules of the road as they apply to your visit and use of our online shoppe (website). We hope this information is clear, but if you have any questions after reading our Terms & Conditions, please contact us at customercare@celebrationshoppe.com.